Automated PCN Administration and Management

PCN management is only part of the total solution. Tickit-Hub allows you to manage all areas of your Parking Charge Notification and enforcement business.
Removing ad hoc, home grown systems with a manageable central system, designed to do the job efficiently and provide you with up to the minute information on all aspects of your PCN progress.

Tickit-Hub is packed with many features to give you a single point management application.

• PCN issue, storage and processing
• Automated and Manual Ticket Entry
• PCN Progress Control
• Vehicle Keeper Detail Acquisition
• Automated Formal Demand Batch Printing
• Debt Recovery Export
• Handheld Management
• Location Management
• Client Management
• Flexible Commission based system
• System Access Control
• Reporting

Ticket-Hub is a managed service providing a solution directly where it’s required. No need for in-house expertise and costly server setup. All maintenance tasks are included in a support package. Tickit-Hub is a web based system allowing access from any internet connected computer.

PCN data can come from a number of sources.

Hand written parking charge notification

Handheld Devices

ANPR Systems

The system is designed to interface with a wide variety of capture equipment and can be expanded to handle new technologies as they become available.

Each PCN is moved though a set of defined stages giving clear visibility and reporting of all tickets within the system, from issue to final payment. Where possible, each step is automated and PCNs move through the system with no manual intervention.

Manual completion of DVLA V888 forms is time consuming and prone to errors. Duplicate data entry introduces delays in processing tickets. Tickit-Hub identifies when “Vehicle Owner Details” are required and provides two levels of automation:

• Batch Printing on both plain and formatted paper.
• Direct Interface with DVLA Gateway Software*
  fully automating the acquisition of owner details.
Discrepancies between PCN and DVLA details are identified and where necessary, notification is given to allow administrators to correct or confirm changes.
*Requires optional DVLA Gateway Software and DVLA Authorisation.

Unfortunately high levels of PCNs are not paid within the required time, making enforcement a priority. The system generates all formal demands based on the ticket and DVLA data.
Each PCN is verified and by means of a template driven automated batch print process, all formal demands are prepared for posting.

For PCNs that have not been paid after formal demand notice has been given, the system will allow ticket information to be prepared and exported to a Microsoft Excel compatible file format. This information can then be sent to an external debt recovery agency.

All handheld management tasks are executed from Ticket-Hub. Handhelds can be enabled, disabled, updated and configured centrally.

A location aware approach to PCN issuing is core to the system. This ensures potentially complex rules are adhered to and errors are not introduced at the ticket issuing stage. The key control features are listed below:

Control of offences that can be enforced, based on site rules, client wishes and parking signage.

Only authorised operatives can issue PCNs at any given location.

Location grouping to ease management.

Location based charging rates.

Administration tasks are simplified by having instant access to location information. Client and operative support tasks are dealt with securely and quickly.

In larger environments with many locations distributed across the country, client management becomes very important. With large sites generating many tickets it’s essential to have control on how your business manages its clients.

A Commission based approach allows both Self ticketing and larger clients to generate revenue from parking enforcement and in many cases allows clients to fund their enforcement solution. Commission rules can be based on:

Location

Client

Operative

A comprehensive set of reports are available. These reports are live and show an up to the minute analysis of all the tickets held within the system.